Understanding Our Shipping Process
We believe clarity builds confidence. Here is everything you may want to know before placing your order.
Frequently Asked Questions
Is it safe to order from Ushve?
Yes, ordering from Ushve is completely safe. We use secure payment gateways and SSL encryption to protect your transaction. Your personal and payment information is never stored or shared.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, popular wallets, and Cash on Delivery (where available).
Is Cash on Delivery available?
Yes, Cash on Delivery is available for most pin codes across India. A small handling fee may apply for COD orders. You can confirm COD availability at checkout.
How long will delivery take?
Orders are processed within 24-48 hours of payment confirmation and dispatched the same or next day. After dispatch, delivery typically takes 6-7 business days depending on your location.
Do you offer free shipping?
Yes! We offer free standard shipping on all prepaid orders above ₹999 within India. For orders below ₹999, a flat shipping fee applies at checkout.
Is Ushve jewellery waterproof?
Our jewellery is water-resistant for everyday wear (hand washing, light splashes), but we recommend avoiding direct contact with water during showers, swimming, or while applying perfumes and lotions to preserve its shine and longevity.
Is the jewellery skin-friendly?
Yes, every Ushve piece is crafted with skin-friendly, hypoallergenic materials suitable for sensitive skin. Each piece undergoes careful finishing to ensure smooth, comfortable wear.
Are sizes adjustable?
Many of our rings and bracelets come with adjustable sizing. For non-adjustable pieces, please refer to the size guide on the product page before ordering.
Can I exchange for a different size?
Yes, we offer size exchanges on eligible products within 7 days of delivery, subject to availability. Please refer to our Return Policy for more details.
What if my item arrives damaged or incorrect?
We are sorry for the inconvenience! Please contact us within 48 hours of delivery at support@ushve.com with clear photos or video of the issue, along with your order ID. We will arrange a free replacement or refund.
Can I change my shipping address after placing an order?
We can change the shipping address only if your order has not yet been dispatched. Please email us at support@ushve.com as soon as possible with your order ID and updated address.
Do Ushve pieces come with a warranty?
Yes, every Ushve piece comes with a 90-day warranty against manufacturing defects from the date of delivery, covering issues like plating wear or stone loosening under normal use.
How can I contact Ushve?
You can reach us at support@ushve.com or through our Contact page. Our support team is available Monday to Saturday, 10:00 AM to 6:00 PM IST.
Why choose Ushve?
Ushve combines traditional Indian craftsmanship with modern, minimalist design — creating jewellery that feels personal, comfortable, and timeless. Every piece is handcrafted in Jaipur with attention to detail, quality, and care.