Shipping Policy for Ushve
At Ushve, we believe that the journey of your jewellery should be as exquisite as the piece itself. From the moment you place your order to the instant you unbox your treasure, we are committed to providing a seamless and luxurious experience that reflects our dedication to excellence.
Shipping Destinations
Ushve proudly delivers the essence of Indian-modern fusion to doorsteps across India and select international destinations.
- Domestic Orders
- International Orders
Note: Each order is lovingly prepared for a single destination. To send gifts to multiple addresses, kindly place separate orders for each recipient.
Shipping Partners
We entrust your precious pieces to esteemed courier partners, such as Blue Dart, Delhivery, Ecom Express, Xpressbee, and Pick-n-Del etc. ensuring they are handled with the utmost care and delivered with precision.
Secure Packaging
Every Ushve creation is a testament to our commitment to quality. Each piece undergoes meticulous quality checks before being nestled in protective packaging and presented in our signature Ushve box. This ensures your jewellery arrives in the same pristine condition it left our atelier.
Happy Unboxing
As soon as your order embarks on its journey, we will send you an email with tracking details. Our aim is to deliver your piece swiftly, allowing you to revel in the joy of unboxing your new treasure. Your trust in us is deeply valued, and we appreciate your patience as we work to make every delivery a moment to remember.
Track Your Order
For your convenience, registered customers can effortlessly track their orders through the "Track Order" feature on our website.
Delivery Times
- Domestic Orders
- International Orders
Express Delivery
For those moments when time is of the essence, we offer express delivery to select pincodes in Delhi, Mumbai, Hyderabad, Chennai, and Bangalore.
- Orders placed by
- Orders placed after
- For areas outside these pincodes, standard delivery times of 6-9days apply.
Note: Express delivery may be affected by public holidays or Sundays, extending the delivery time by one day. We kindly ask for your understanding in such instances.
Identity Verification
To ensure your order is received securely, our delivery partners may request a government-issued photo ID from the recipient. This is particularly important for high-value shipments or when the original recipient is unavailable. Acceptable forms of ID include:
- PAN card
- Driving License
- Passport
- Voter Identification Card
- Aadhar Card
This step reflects our commitment to your safety and satisfaction.
Potential Issues and Delays
In the rare event that external factors, such as governmental regulations, cause a delay in delivery, we will keep you informed every step of the way. Should we be unable to deliver within the promised timeframe, we will cancel the order and promptly refund your payment to the original method used.
Tampered Packages
Your peace of mind is paramount. If you suspect any tampering with your package, please do not accept it and contact our customer support immediately. We will address the issue with the utmost urgency.
Customer Support
Our dedicated customer support team is here to assist you with any shipping-related inquiries. Please reach out to us at support@ushve.com and we will be delighted to help. At Ushve, we are more than just a jewellery brand; we are curators of experiences. From the moment you choose your piece to the day it becomes a part of your story, we are honored to be a part of your journey.