At Ushve, we are dedicated to ensuring your complete satisfaction with our exquisite jewellery pieces. We understand that sometimes a piece may not meet your expectations, and we are here to make the process of returns, exchanges, or cancellations as seamless and elegant as our designs. This Refund Policy explains how to return, exchange, or cancel items purchased on our website, ushve.com.

Refusal of Tampered or Damaged Packages

If your Ushve package arrives in a condition that does not meet our standards of excellence—showing signs of tampering or damage—please refuse to accept it. To ensure a swift resolution, kindly document the issue with a video and two photos, and share them with us at support@ushve.com within 24 hours of the attempted delivery. Upon reviewing your submission, we will promptly dispatch a replacement at no additional cost.

Return or Exchange

You may return or exchange your Ushve jewellery within 48 hours of receiving it, provided the piece remains unworn, in its original packaging, and with all tags intact. We will gladly cover the shipping costs for exchanges if the item is damaged in transit or if we have sent the wrong product, ensuring your experience remains as flawless as our craftsmanship.

Conditions for Return or Exchange:

1. The item must be unworn and in its original packaging with all tags attached.
2. We will cover shipping charges for exchanges if the item is damaged in transit or if the wrong product is received, provided the item is not damaged or altered in any way.
3. We reserve the right to decline a refund if the delivered goods are undamaged and meet the specifications of your order, or if we determine that the return request is not valid.

Cancellations

Cancellations are accepted only if requested before your order is dispatched. Once your order is on its way to you, it cannot be cancelled. Please note the following terms regarding cancellations:

1. Special festival occasion pieces are final sale and cannot be cancelled.
2. If you cancel an order after payment, a

Return Process

To initiate a return or exchange, please follow these steps:

Contact Us: Reach out to our dedicated customer support team at support@ushve.com within 48 hours of receiving your order.

Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions for returning your item.

Safe Return: Pack the item securely in its original packaging and include the RMA number on the return label. We recommend using a trackable shipping method for your peace of mind.

You are responsible for the cost of return shipping unless the item is incorrect, damaged, or defective.

Processing Refunds

Once we receive your returned item and confirm it meets our return criteria, we will process your refund within 7-15 business days.

1. Refunds will be issued to the original payment method used for your purchase.
2. For orders paid via Cash on Delivery (COD) or Pay on Delivery (POD), we will provide store credits for future purchases.

Customer Support

Our customer support team is here to assist you with any questions or concerns regarding our refund policy. Please do not hesitate to reach out to us at support@ushve.com. We are committed to ensuring your experience with Ushve is as exceptional as our jewellery.

Additional Notes

1. This Refund Policy is subject to change without notice. We recommend reviewing the latest version on our website before making a purchase.
2. For further details, please refer to our Terms of Service, which provide additional information on order cancellations and limitations of liability. At Ushve, we believe that every piece of jewellery should be a perfect reflection of your style and grace. Our refund policy is designed to ensure that your journey with us is as beautiful and effortless as the pieces we create.